আমাদের ঠিকানা

VISIT OUR OFFICE AT DHAKA

28, Dilkusha Centre, 13th floor, Motijheel, Dhaka

See More About
জরুরি প্রশ্নোত্তর

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely! 
At MimAtoZ, we ensure that you receive the exact product shown in the picture. All our product photos are taken from real items under proper lighting to reflect the true color, design, and quality.

However, due to different screen resolutions or lighting effects, there might be a slight color variation — but the overall look, style, and quality remain exactly the same.

Your satisfaction is our priority!

Where can I view my sales receipt?

You can easily view your sales receipt in a few simple ways:

  1. 🧾 Email Confirmation:
    After you complete your order, a sales receipt (invoice) is automatically sent to your registered email address with all order details.

  2. 👤 My Account Section:
    Log in to your MimAtoZ account, go to the “My Orders” or “Order History” section — you’ll find your sales receipt and full order information there.

  3. 📦 Order Delivery:
    A printed invoice slip is also included with your delivered package for your reference.

👉 Tip: If you can’t find your receipt, just contact our Customer Support Team, and we’ll resend it to you right away.

How can I return an item?

  1. Check Eligibility:
    Make sure the product is unused, undamaged, and in its original packaging. (Returns are usually accepted within 3–5 days of delivery.)

  2. Contact Us:
    Reach out to our Customer Support Team via
    📞 Phone, 💬 Messenger, or 📧 Email — mention your order number and the reason for return.

  3. Wait for Confirmation:
    Our team will review your request and guide you through the return or exchange process.

  4. Return Pickup / Courier:
    We’ll arrange a pickup or ask you to send the item back through a designated courier service.

  5. Refund / Exchange:
    Once we receive and verify the item, we’ll issue your refund or replacement as per your choice.

Will you restock items indicated as “out of stock?”

We often restock popular items! 🛍️
If something is “out of stock,” please check back soon or contact our team — we’ll let you know once it’s available again.

Where can I ship my order?

We deliver all over Bangladesh! 
No matter where you are — in a city or a village — MimAtoZ ships your order safely and quickly right to your doorstep.

যেকোনো প্রয়োজনে

আমাদের লিখুন...